At Madestones, we know that buying a Madestone must be a transparent and enjoyable experience. To keep it simple, we take all the necessary measures to make your purchase risk free.
The Madestones web shop is soon going online. Meanwhile we ask you to contact Madestones directly with any inquiry. Our expert team will assist you in making a choice specific to your needs and desires. We offer personal assistance by Skype or by phone.
Fully Insured Worldwide Shipping
Every diamond purchased at Madestones is delivered with 100% insurance by courier services specializing in handling valuable parcels.
We provide complimentary shipping insurance with door-to-door coverage against loss, theft, and damage.
Value Added Tax
All purchases outside the EU are exempt from export tax. All local taxes apply and can vary depending on location.
For purchases inside the EU a 21% tax is applicable if you don’t hold a VAT number. If you hold a VAT number the tax is not applied. (With the exception of Belgium)
We expect that your Madestone will meet and exceed all your expectations. However, if you are not completely satisfied for any reason, you can return or exchange your purchase within 7 days of receipt.